Frequently Asked Questions
Everything you need to know about bringing Allora quality into your home.
What is the typical shipping timeline for furniture and decor?
Standard shipping typically takes 5-7 business days. Larger furniture items require specialized freight handling and usually arrive within 2-3 weeks, depending on your location.
Do you offer international shipping?
Currently, Allora ships to the contiguous United States and Canada. We are working on expanding our international logistics to serve more countries in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What materials are used in Allora products?
We prioritize sustainable, high-quality materials including FSC-certified wood, organic cotton, and eco-friendly dyes to ensure your home is both beautiful and safe.
Do you provide white-glove delivery services?
Yes, white-glove delivery is available for an additional fee on select large furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials.